LivNOW Performance Coaching
Last updated: 15 September 2026
LivNOW Performance Coaching respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains the types of information we may collect, why we collect it, how it may be used and disclosed, and how you can contact us regarding your personal information.
1. Information We May Collect
When you enquire about, book or participate in LivNOW Performance Coaching services, we may collect information such as:
Your name and contact details, including phone number and email address.
Appointment and booking information.
Your training, fitness, performance and coaching goals.
Information about your exercise and training history.
Health, injury or other information that you choose to provide and that may be relevant to providing safe and appropriate personal training or coaching services.
Information provided through questionnaires, intake forms, consultations, emails, messages or conversations with us.
Records relating to the services we provide to you.
Some health-related information may be considered sensitive information. Where applicable, we will only collect this information where it is reasonably necessary for our services and where we have your consent or are otherwise permitted to do so.
2. Why We Collect Your Information
We may collect and use personal information to:
Respond to enquiries.
Arrange and manage appointments.
Understand your goals and training needs.
Provide personal training, performance coaching and related services.
Personalise our recommendations and coaching.
Communicate with you about your appointments or services.
Maintain appropriate client and business records.
Improve our services and client experience.
Meet applicable legal, safety and administrative requirements.
We aim to collect only information that is reasonably necessary for these purposes.
3. How We Collect Information
We generally collect personal information directly from you.
This may occur when you:
Complete an online form.
Book a Training Review or other appointment.
Complete a client intake questionnaire.
Speak with us in person, by telephone or online.
Send us an email or message.
Participate in personal training or coaching services.
Our website and associated technology may also collect limited technical information relating to website usage.
4. Third-Party Service Providers
LivNOW Performance Coaching may use trusted third-party service providers to operate parts of the business, including website hosting, appointment scheduling, calendar management, customer relationship management, communications and other administrative functions.
Where personal information is processed using these services, information may be stored or processed by those providers in accordance with their own privacy practices and applicable laws.
We take reasonable steps when selecting and using service providers that handle personal information.
5. Health and Fitness Information
To provide appropriate personal training and coaching services, we may ask you about matters such as your health, injuries, physical limitations, exercise history and other factors relevant to your training.
This information is used to help us understand your circumstances and provide services appropriate to your needs.
You should inform your trainer of relevant changes to your health or circumstances that may affect your ability to exercise safely.
Personal training and performance coaching do not replace medical diagnosis, treatment or advice from an appropriately qualified healthcare professional.
6. Storage and Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Information may be stored electronically through the systems and service providers used by LivNOW Performance Coaching and, where applicable, in business records maintained by us.
No electronic storage or transmission method can be guaranteed to be completely secure.
7. Disclosure of Personal Information
We do not sell your personal information.
Personal information may be disclosed where reasonably necessary to:
Service providers assisting us in operating the business.
Professional advisers where required.
Government, regulatory or law-enforcement authorities where required or authorised by law.
Other parties where you have consented to the disclosure.
8. Marketing Communications
If you choose to receive marketing communications from LivNOW Performance Coaching, we may contact you regarding services, programs, offers or information that we believe may be relevant to you.
You can ask us to stop sending marketing communications at any time by using the unsubscribe option provided or contacting us directly.
Service-related communications, such as appointment confirmations or changes, may still be sent where necessary.
9. Accessing or Correcting Your Information
You may contact us if you would like to request access to personal information we hold about you or believe that information needs to be corrected or updated.
We will respond to reasonable requests in accordance with applicable requirements.
10. Cookies and Website Technology
Our website and landing pages may use cookies or similar technologies to support website functionality, understand website usage and improve the user experience.
Third-party platforms used to provide our website, booking or related services may also use cookies or similar technologies in accordance with their own privacy practices.
11. Links to Other Services
Our website may contain links to third-party websites or services, including appointment booking services.
LivNOW Performance Coaching is not responsible for the privacy practices of third-party websites, and we encourage you to review their privacy information where appropriate.
12. Privacy Questions or Concerns
If you have a question, concern or request relating to your personal information or this Privacy Policy, please contact:
LivNOW Performance Coaching
Helensburgh, NSW, Australia
Email: [email protected]
We will endeavour to respond to privacy enquiries or concerns within a reasonable period.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices or legal obligations.
The current version will be made available through the LivNOW Performance Coaching website.
© 2026 LivNOW Performance Coaching | Privacy Policy
